REFUND POLICY

All Sales Are Final

We do not accept returns of any kind. Please verify your order details before placement, as all sales are final. Refunds or replacements are strictly limited to products that arrive damaged, defective, or are missing from the shipment.

Damaged or Missing Items

If you receive an order with product damage, incorrect flavors, or missing items, please follow these steps immediately:

  1. Document the Issue: Take a clear photograph of the affected products and packaging.
  2. Contact Us: Send the images, a brief description of the issue, and your order number to [email protected].Our team will promptly assist you in resolving the issue.

Canceling an Order

Orders cannot be canceled once they have been placed. Please double-check your selection and shipping information before submitting payment.

Refund Process

To request a refund for a damaged or defective item, please contact our customer service department. If your request is approved:

  • Your refund will be processed automatically.
  • A credit will be applied to your original method of payment or credit card.

Late or Missing Refunds

Refunds are typically processed within 7-10 business days. If you have not received your credit after this period, please:

  1. Double-check your bank account.
  2. Contact your credit card company, as posting times may vary.
  3. Reach out to your bank to verify their processing period.If you have completed these steps and still have not received your refund, contact us at [email protected].

Shipping Fees

In the event of a verified defect or damage claim, applicable shipping costs—including priority fees—may be eligible for a refund. Priority orders are typically fulfilled within 1-2 business days. Please note that once a package is with the mail carrier, delivery timing is outside of our control.

Sale Items

Refunds are applicable exclusively to regular-priced items. Items purchased on sale or during promotional events are not eligible for refunds.

Exchanges

We exclusively offer replacements for plant-based bites that arrive defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].